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[Pease Porridge]
What's All This "Little Guy" Stuff, Anyhow?

Bob Pease  |   ED Online ID #21514  |   July 23, 2009


I’ve heard some people say, “Yeah, Pease is often very attentive to the Little Guy, to very small customers. He’ll even send a couple samples to a guy who may never even spend any money.” When they say this, they’re condemning how I waste time on non-customers. I won’t deny it. Sometimes I do.

But I think it’s only fair if I get my chance to tell the other side of the story. It’s very true that sometimes, I’ll send out a sample to a guy who sorta admits he isn’t a big customer. But if he builds something and it works, he may say really good things about the circuit. We’ve seen that happen.

He may write a good story in a magazine. He may be a hobbyist who will soon decide to design in some of my parts in his day job—in a real military or industrial application. He may be a good customer in disguise. I think that’s good for business.

I’m willing to make the gamble, the investment. Even if he doesn’t buy something soon, we have probably made a friend, and I think making friends is even more valuable than making short-term profits.

Learning From The Little Guy

Sometimes a guy asks enough dumb questions that I decide to spend 10 or 40 minutes telling him how to do a task. Sometimes, this too is a big waste of time. But sometimes this is a good educational experience for me. I’m almost never as wise as after I crystallize my thoughts well enough to teach a customer.

Some of my columns are based on a simple customer question. So are some of my application notes and even some of my products. Answering a customer’s questions may lead to some really valuable results.

One guy asked me about using a wheatstone bridge with high impedances. Figuring out how to do it was a good challenge. When I was in school, we had wheatstone bridges to measure 10k, but not 10M or 100M or 1000M. Guarding and shielding is a major factor. Put it inside a big cake pan. Put tin foil over the top.

If some friend hadn’t asked me, “Is it true that only fuzzy logic can do this?” I never would have dug into the problem of the truck speed controller in November 2000 (see "What's All This Fuzzy Logic Stuff, Anyhow? (Part IV)" and "What's All This Fuzzy Logic Stuff, Anyhow? (Part V)"). I designed and started building a PID controller for an imaginary truck, which led me to see that most of the fuzzy bragging is baloney because fuzzy systems (almost always) excel only when compared to an artificially crippled conventional system.

I soon learned that the claimed advantages of fuzzy logic are bogus. I wrote letters to all the supposedly expert fuzzy-logic guys explaining why. They never wrote back—not even to mention the superiority of voltage regulators optimized by Mr. Taguchi.

Sometimes I send out samples and an apps circuit asking the guy to let me know how it works. Often I get no response at all, but at least the guy goes away happy. Other times I get a small avalanche of amazing data, which again can be very educational. Or, it may be confrontational! Sometimes the guy says, “Your ideas didn’t work worth crap. The circuit didn’t work like you said. Now what?!”

Then I may have to rethink my problem. Or I may have to build it myself. I know a guy who designed an engine control system for the F-86. It was alleged to not work right. He had the courage of his convictions. He built it again, and it worked just fine. Sometimes you have to be ready to build a circuit or system to prove that it really does work.

Safe Driving

My book on safe driving, How To Drive Into Accidents—And How Not To, came out 10.5 years ago. I have already gotten a few letters from pleased parents: “My son just got his 10-year Safe-Driving Award from his company, and I think it is because I bought him (and made him read) your excellent book. Thank you!” The book is still in print at $21.95. For more information, inquire by e-mail.


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Reader Comments

hey bob

loved those articles on fuzzy logic. at an exhibition a developer made that famous quote, "even a human programmer couldn't do this". my question to him, 'who wrote the compiler?', all i got was a blank stare and then he just ignored me. when i asked a programmer friend what he thought of all this fuzzy logic programming, he just smirked and said "i've been programming with fuzzy logic for years".

dave

dave -September 09, 2009

I am one of the little guys too. I appreciate samples from the good guys and will buy from them too. I recently completely changed a sensor circuit because coilcraft would not send me a sample. I changed from a current sensor to a vibration sensor. SignalQuest was happy to send samples.

Jim -August 13, 2009

When I was an engineering student, many semiconductor companies would send me parts to build my senior project. Later, when I became an apps engineer for a semiconductor company, I was more than willing to help students. For the students would hopefully become big customers. Even if they remember the service they got, they would tend to look for them first when selecting a part. Thanks to Siliconix and National Semiconductor and Texas Instruments for helping me when I was a student.

Derek Koonce -August 13, 2009

As an application engineer I often had inquiries from people who would never become customers. Occasionally we received business from friends of those non-customers because of the treatment and help I had given to the "non-customer". So, the good feeling I had from helping someone did actually result in some business. However, I always gave the help because I knew that if I were in their shoes I would have appreciated the same kind of help.

Ron Denton -August 12, 2009

Bob, Over the years, I have generally been well-treated when asking for samples, and I always tell them up-front that it's just for a test project, or that the finished product will likely sell only a small number per year. Very rarely have I been asked to pay for samples.

Dave Telling -August 03, 2009

I was struck by your comment: "I’m almost never as wise as after I crystallize my thoughts well enough to teach a customer." Yes! I learned long ago that explaining something to somebody else - even an imaginary somebody - is the best way to get a thing clear in my own mind.

Words aren't just words, they are the names of ideas. As you organize your words, you organize your concepts. I'm known as a screwball because I talk to myself a lot, but I'm also known for an ability to explain things clearly. The latter comes from the former; when I talk to myself, I'm rehearsing.

I'm amazed at the number of people I meet who have never been taught this simple trick.

Karl Eilers -August 01, 2009

Bob, the thing that I've noticed is that the big companies tend to do small incremental improvements. It's the small companies that really push beyond the state of the art. Sometimes, they're trying to do things that can't be done or things that can't be done yet. Sometimes, they're just trying to make a buck selling some hot gimmick, like fuzzy-logic. But every once in a while you come across someone that really has a great idea but doesn't quite know how to get there. They make it all worthwhile.

I'm not great a marketing, but my philosophy has always been that it's like planting seeds. Just because a seed lands on a great spot doesn't mean a great harvest. Conversely, a seed landing on a rocky spot isn't necessarily doomed to failure. I think most management/financial people would make lousy farmers.

Bill Pierce -July 29, 2009

Just thanks Bob. I won your book "How To Drive Into Accidents—And How Not To" at a National seminar some years back, sisters, nephews, friends kids, my wife and I have all benefited from it. It's well written, humorous at times and filled with good info. I highly recommend it to old and young alike. It's worth at least twice the price I paid ;)

Wade Daniel -July 29, 2009

Hi Bob, I'm not commenting on the issue of little guy or big guy other than to say I think you are right to help the creative process. It can have many far reaching positive results. What prompted me to write was your mention of a high impedance wheatstone bridge and the need for shielding. About 50 years ago I was working on some amplifiers for data acquisition and I needed to measure the leakage current in some tantalum capacitors. So I set up an arrangement of a voltage source, the capacitor and a HP microammeter. I was working with this tech "Marvin" and, whenever he got near the setup, the meter would peg. No one else had this effect so I dubbed my circuit the Marvin detector. I never did find out why he was the only one to have that effect. My guess is that he probably had different material in the soles of his shoes than the other people.

Bruce Wilkinson -July 29, 2009

When I was in my late teens, back in the 60's, I bought a used Tektronix Oscilloscope. It needed a special high voltage capacitor that only Tektronix could supply. I called parts and asked them how much it cost. The lady was very helpful and told me the price, $5.95. I asked her if I could send her a check for the amount. She said, "Oh, we will just send it to you and you can pay us when you get it." I never forgot that. Years later, when I was managing an engineering department, I always ordered Tektronix equipment. The kindness of that lady probably made Tektronix hundreds of thousands of dollars over the years, although admittedly, not in the same quarter which is all the bean counters care about any more. So there you have it, looking out for the "little guy" can pay off, if someone is not in a hurry to make a quick return on investment.

BobSound -July 29, 2009

Bob, I'm one of those "little guys". And while I will admit I have gotten a couple of parts over the years buy using the sample route I have also managed to order a few parts afterward also due to that a few times. I will admit I will never order a big order but even little ones help don't they?

Lee Bell -July 29, 2009

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